Refund policy
At Harrintons, customer satisfaction is our priority. We are committed to providing quality products and a smooth shopping experience. If for any reason you are not fully satisfied with your purchase, our return and refund policy is designed to make the process simple and transparent.
Eligibility for Returns
We accept returns for eligible items within 14 days of the delivery date. To qualify for a return, products must be:
- Unused and in original condition.
- Free from damage caused after delivery.
- Returned in the original packaging where possible.
- Accompanied by proof of return.
Items returned without prior approval may experience delays in processing.
Non-Returnable Items
For hygiene, safety, and quality assurance reasons, certain items may not be eligible for return once opened or used. Customized, clearance, or final sale items may also be excluded unless faulty or incorrect upon arrival.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or differs from what you purchased, please contact our support team within 7 days of delivery. Include your order number and clear photos where applicable so we can resolve the issue promptly.
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval status of your refund.
If approved:
- Refunds are issued to the original payment method
- Processing times may vary depending on your payment provider
- Shipping charges are non-refundable unless the return is due to our error
Exchanges
We currently replace items only if they are defective, damaged, or sent incorrectly. If you require assistance, please contact our support team.